Return & Refund Policy

Last Updated: June 2026

At Zoya Vela, we want you to be happy with your purchase. If you are not completely satisfied, we're here to help.

Returns

We accept returns within 30 days of the delivery date.

To be eligible for a return, items must:

• Be unused, unworn, and in their original condition.
• Have all original tags attached.
• Be returned in the original packaging whenever possible.
• Not show signs of wear, washing, damage, or alteration.

Items returned without prior approval may not be accepted.

Non-Returnable Items

The following items cannot be returned:

• Final sale or clearance items.
• Gift cards.
• Personalized or custom-made products.
• Items showing signs of use, wear, or damage caused after delivery.

Return Process

To request a return, please contact us at:

Email: shop@proconnectmtg.com

Please include:

• Your order number.
• The item(s) you wish to return.
• The reason for the return.

Once your return request is approved, you will receive instructions for returning your item.

Return Shipping

Customers are responsible for return shipping costs unless:

• The item arrived damaged.
• The wrong item was received.
• The item was defective upon arrival.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

Original shipping charges are non-refundable unless the return is due to our error.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery at:

Email: shop@proconnectmtg.com

Please include photos of the item and packaging so we can resolve the issue quickly.

Exchanges

If you would like a different size, color, or product, please contact us. Exchanges are subject to product availability.

Contact Us

If you have any questions about our Return & Refund Policy, please contact us:

Email: shop@proconnectmtg.com